Shipping policy
1. Shipping Areas
We ship to Italy, Europe, and the rest of the world. If your country is not available at checkout, please contact us at januartis@mail.com and we will evaluate a custom shipping solution.
2. Shipping Times
Preparation and delivery times depend on the destination and type of product.
| Destination | Estimated Delivery Time |
|---|---|
| Italy | 2-5 business days |
| Europe | 4-10 business days |
| Rest of the world | 10-30 business days |
Note: Customized products may require additional production time, as indicated on the product page.
3. Shipping Costs
Shipping costs are automatically calculated at checkout based on the destination and order weight.
Free shipping: may be active above a certain purchase threshold or during promotional periods, if stated on the website.
4. Couriers Used
We rely on trusted couriers such as DHL, UPS, EMS, Poste Italiane, and other local partners. Once your order is shipped, you will receive the tracking code by email.
5. Customs and International Taxes
For shipments outside the European Union, any customs duties or local taxes are the responsibility of the recipient. Janua Artis is not responsible for delays or additional costs related to customs clearance.
6. Damaged or Missing Packages
Upon delivery, check the integrity of the package. If you notice visible damage or tampering, refuse the package or accept it with written reservation.
If any issues arise, contact us within 48 hours at januartis@mail.com and attach photos of the package and its contents.
7. Failed Delivery Due to Recipient's Absence
If the customer is absent at the time of delivery, the courier will leave a notice (paper or digital). The package will remain stored at the courier's pick-up point for a limited time.
If the customer does not collect the package within the storage period set by the courier and it is returned to us, the following conditions apply:
-
The order refund will be issued minus the shipping costs incurred (even if shipping was free at purchase).
-
There will be no free re-shipment of the package.
-
If the customer wishes to receive the items again, they must cover new shipping costs, after contacting our customer service.
This clause complies with European law: the customer is required to cooperate in the delivery of the order.
8. Incorrect or Incomplete Addresses
The customer is responsible for providing a correct and complete address at the time of the order. In case of an error that causes the return of the package to the sender, the same conditions of point 7 apply.
9. Contact
For any questions or requests regarding shipping, contact us:
Janua Artis
info@januartis.com